Frequently Asked Questions (FAQ)

Orders

How long does it take to process my order?
Orders are usually processed within 1 to 3 business days (Monday to Friday). Once processed, the order is prepared for dispatch.

How long does delivery take?
Delivery normally takes 5 to 10 business days after dispatch. This includes the transit time within the United Kingdom.

Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible. If the order has not been processed yet, we may be able to cancel it. Once the order has been dispatched, cancellation may not be possible.

Shipping

Do you offer free shipping?
Yes, we provide free shipping on all orders within the United Kingdom. The price shown at checkout is the final price you pay.

Do you ship outside the UK?
At the moment, we only ship to addresses within the United Kingdom.

Can I track my order?
Yes. If tracking is available, you will receive tracking details after your order has been shipped. Tracking updates may take some time to appear.

Returns & Refunds

Can I return my handbag?
Yes, returns are accepted within 30 days of delivery as long as the item is unused and in its original condition.

How long does a refund take?
After we receive the returned item, refunds are usually processed within a few business days. Your bank or payment provider may take additional time to complete the transaction.

What if my item arrives damaged?
If your order arrives damaged or incorrect, please contact us as soon as possible. We may ask for photos so we can resolve the issue quickly.

Products

Are your handbags good quality?
We are a family-run business and we choose our products carefully. We focus on handbags that are practical for everyday use and made with attention to material and finish.

How should I care for my handbag?
We recommend avoiding overfilling the bag, keeping it dry, and cleaning it gently with a soft cloth. Proper care will help the bag last longer.

Contact

How can I contact you?
If you have any questions, you can contact us at:

Business Phone number: +44 7481750248

Business Email: support@shorne.shop

Business Address: 1 Idlicote Road, Shipston-on-Stour CV36 5DQ, United Kingdom

Customer Service: 09:00 AM to 05:00 PM (Monday to Friday)